Customer Service Solutions SpecialistApply locations: DurbanTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: November 30, 2024 (5 days left to apply)Job requisition id: R25642Job DescriptionTo provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.Hello Future Customer Service Solutions Specialist (Forex)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our team in FNB Commercial Forex KZN, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Role Purpose:To provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.Are you someone who can:Check Vantage for the Specialist assigned to Excon vetting and follow up.Deal with client queries around why payments are not being transitioned from portal to Bank – e.g. Get Quote etc.Identify clients that are "under surveillance," particularly in respect of those facing Reg 12 blocking order by SARB.Follow up with the Compliance Docs team in helping uplift such blocking orders.Follow up with the FRB's Payment Screening team (e.g. Payments to Grey-listed countries like Turkey) & escalate transactions that have bottlenecked.Follow up with Frontline on transactions that require Dynamics cases to be resolved due to payment screening.Assist clients that are unable to reconcile bank charges – particularly those fees raised by foreign banks and where their references do not match our Payment references.Follow up with credit where transactions require credit approval – especially where these are stalled.You will be an ideal candidate if you:Have a minimum of Grade 12 or relevant tertiary qualification.Have 5 - 10 years' experience in dealing with Forex products in a Client Service environment.Have Financial Services/Banking industry experience (preferred).You will have access to:Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.We can be a match if you are:Able to work under pressure.A great communicator (written and verbal).Attentive to detail.Client-centric.Apply now if you are interested in taking the next step. We look forward to engaging with you!Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.30/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
#J-18808-Ljbffr