Customer Service Solutions SpecialistApply locations: DurbanTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: November 30, 2024 (5 days left to apply)Job requisition id: R25642Job DescriptionTo provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.Hello Future Customer Service Solutions Specialist (Forex)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our team in FNB Commercial Forex KZN, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Role Purpose:To provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.Are you someone who can:Check Vantage for the Specialist assigned to Excon vetting and follow upDeal with client queries around why payments are not being transitioned from the portal to the Bank – e.g. Get Quote etc.Identify clients that are "under surveillance," particularly those facing Reg 12 blocking orders by SARBFollow up with the Compliance Docs team to help uplift such blocking ordersFollow up with the FRB's Payment Screening team (e.g. Payments to Grey listed countries like Turkey) and escalate transactions that have bottleneckedFollow up with Frontline on transactions that require Dynamics cases to be resolved due to payment screeningAssist clients that are unable to reconcile bank charges – particularly those fees raised by foreign banks where their references do not match our Payment referencesFollow up with credit where transactions require credit approval – especially where these are stalledYou will be an ideal candidate if you:Have a minimum of Grade 12 or relevant tertiary qualificationHave 5 - 10 years' experience in dealing with Forex products in a Client Service environmentHave Financial Services/Banking industry experience (preferred)You will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:Able to work under pressureA great communicator (written and verbal)Attentive to detailClient-centricApply now if you are interested in taking the next step. We look forward to engaging with you!Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.30/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce YourselfIntroduce yourself to our recruiters, and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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