Customer Service Solutions Specialist
Apply locations: Durban
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: November 30, 2024 (5 days left to apply)
Job requisition id: R25642
Job Description
To provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.
Hello Future Customer Service Solutions Specialist (Forex)
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Commercial Forex KZN, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Role Purpose:
To provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.
Are you someone who can:
Check Vantage for the Specialist assigned to Excon vetting and follow up
Deal with client queries around why payments are not being transitioned from portal to Bank – e.g. Get Quote etc.
Identify clients that are "under surveillance," particularly in respect of those facing Reg 12 blocking orders by SARB
Follow up with the Compliance Docs team in helping uplift such blocking orders
Follow up with the FRB's Payment Screening team (e.g. Payments to Grey listed countries like Turkey) & escalate transactions that have bottlenecked
Follow up with Frontline on transactions that require Dynamics cases to be resolved due to payment screening
Assist clients that are unable to reconcile bank charges – particularly those fees raised by foreign banks and where their references do not match our Payment references
Follow up with credit where transactions require credit approval – especially where these are stalled
You will be an ideal candidate if you:
Have a minimum of Grade 12 or relevant tertiary qualification
Have 5 - 10 years' experience in dealing with Forex products in a Client Service environment
Have Financial Services/Banking industry experience (preferred)
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Able to work under pressure
Great communicator (written and verbal)
Attentive to detail
Client-centric
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details
Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.
30/11/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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