Customer Service Representative - Western Cape (CPT) - Fixed Term Contract Position Listing reference: track_001112 Listing status: Under Review Apply by: 14 March 2024 Position summary Job category: Customer Service Location: Western Cape Contract: Fixed Term Contract EE position: Yes Introduction TRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. Primary Functions: Marketing of Tracker to both existing and prospective clients.Establishing building and maintaining relationships with our various partners.Contract administration, feedback, and daily statistical reporting.Ensure that Customer Service standards are maintained in a highly pressurized environment.Provide service within the region as well as other departments/regions/staff within Tracker.Meet / exceed targets.Data Capturing.Follow up leads/queries.Scheduling fitments of Tracker units.Liaising with technicians regarding appointments.Rescheduling of appointments.Checking / Maintaining high quality schedules.Monitoring effective utilisation of Tracker technicians.Outsourcing work to fitment centres.Maintain local and regional Scheduling relationships.Management of potential cancellations.Taking ownership of all queries and calls taken and assisting the client within our SLA'sAllocating of Prefit fitments to assigned Fitment Centres.Arrange and coordinate same day fitments as per Dealer requirements.Matric with at 2 - 3 years' experience in the Scheduling roleExtensive knowledge of the Western Cape geographical areaMS office Knowledge (intermediate level in Excel)Ability to work under pressureAbility to work within a teamOut of the box thinking skillsExcellent communication and organizational skillsTime managementExcellent relationship builderResults and action orientatedMust be available to start immediatelyWe Got You. At Home. On Roads. In Life.Should you not hear from us within 4 weeks, please consider your application unsuccessful.Do you require assistance with the registration or application process ?Click the button below to visit our FAQ/Support page and ask for help.
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