Customer Service Representative - Western Cape (CPT) - Fixed Term Contract PositionListing reference: track_001112
Listing status: Under Review
Apply by: 14 March 2024
Position summaryJob category: Customer Service
Location: Western Cape
Contract: Fixed Term Contract
EE position: Yes
IntroductionTRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals who can be a part of a highly motivated team.
Primary Functions:Marketing of Tracker to both existing and prospective clients.Establishing, building, and maintaining relationships with various partners.Contract administration, feedback, and daily statistical reporting.Ensure that Customer Service standards are maintained in a highly pressurized environment.Provide service within the region as well as to other departments/regions/staff within Tracker.Meet/exceed targets.Data capturing.Follow up on leads/queries.Scheduling fitments of Tracker units.Liaising with technicians regarding appointments.Rescheduling of appointments.Checking/maintaining high-quality schedules.Monitoring effective utilization of Tracker technicians.Outsourcing work to fitment centres.Maintain local and regional scheduling relationships.Management of potential cancellations.Taking ownership of all queries and calls taken and assisting the client within our SLAs.Allocating Prefit fitments to assigned fitment centres.Arrange and coordinate same-day fitments as per dealer requirements.Minimum Requirements:Matric with 2-3 years' experience in a scheduling role.Extensive knowledge of the Western Cape geographical area.MS Office knowledge (intermediate level in Excel).Ability to work under pressure.Ability to work within a team.Out-of-the-box thinking skills.Excellent communication and organizational skills.Time management.Excellent relationship builder.Results and action-oriented.Must be available to start immediately.We Got You. At Home. On Roads. In Life.Should you not hear from us within 4 weeks, please consider your application unsuccessful.
#J-18808-Ljbffr