Customer Service Representative

Umhlanga, Durban - Customer Service RepresentativeReference: DBN000186-CF-2Do you have excellent customer service skills and a passion for meeting and exceeding customers' expectations? Do you thrive under pressure and work well independently as well as within a team? If yes, then we have an exciting opportunity for you!Duties & ResponsibilitiesA leading company in the labels industry is looking for a customer service representative to join their team in Umhlanga, Durban.As a customer service representative, you will be responsible for:Completing quotes timeously and according to quoting standards and supplying them to customers on time.Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.Capturing and maintaining all customer information accurately.Using the CRM system to manage data and track orders.Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.Managing customer queries effectively and efficiently.Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.RequirementsTertiary Qualification (Marketing/Supply Chain or similar field)Drivers License & Own Vehicle2-3 years' experience in a similar industry (Print/Labels)Proficient in Excel and CRM software and intermediate computer knowledgePackage & RemunerationR 15,000 - R 18,000 CTC - Dependent on experience*** Only shortlisted candidates will be contacted ***
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