Internal Sales Agent Customer Service Representative Salary: Fixed Term Contract R15-20k Per Month Purpose of Position: Complement Recruitment are recruiting for an internal sales agent and customer service representative, one based in Germiston Johannesburg Gauteng and the other in Brits, North West. Both are Fixed Term Contracts, starting 25 September 2024, ending around December 2024, with a possible extension. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills Must be able to start ASAP (Wednesday 25 September 2024)Matric/Grade 12; Sales qualification - Diploma / Degree will be an advantageMinimum of 3 years working in a manufacturing environmentExperience as an internal sales and or customer service representative - linked to a customer service roleSystems: Sage Line 500, MS Excel, Google slides, TMS and Google SheetsAbility to communicate well at all levels.Excellent written and numerical ability.Reliable transport Duties & Responsibilities Order ManagementProvide a centralised point of contact regarding customer orders ensuring that these are prioritised based on availability and maintain current processes for constrained items.Daily interface with the sales team regarding new orders, changes to existing orders cancellation requests and delivery dates.Daily communication with transport planners to schedule priority orders, confirm status of current orders, follow up on missed deliveries and escalation to appropriate parties.Utilise the transport management system (TMS) for updates on customer order status to inform the customer where their delivery is .Maintain the order book paying particular attention to any peculiaritiesDaily communication with customersOrder quality maintenance and accuracyManage walk-in customers and cash sales.Advise PLW team of any stock urgencies.All goods received/ returned to be processed on a weekly basis. Liaise with the Credit Controllers regarding delinquent accounts.Temporarily support with POD management and follow up with transport planners for assistance if any outstanding PODs occur Customer ExperienceTo manage the end to end process of all related complaints (including support to the technical and sales departments for complaints).To ensure all customer complaints are dealt with within company KPIs and policiesTo be the primary customer liaison / point of contact for complaint updates, including qualityTo assist the customer service and logistics supervisor promote and manage the process of continuous improvement in customer serviceWork with and influence various departments within the business to reduce the level of complaints (including manufacturing plants) through feedback to the relevant functionsTo ensure complaint resolutions are reached within agreed timeframes and escalate where necessary asking for advice where needed but full ownership lies with the customer service agentCompile and present complaint data (reports) on regular basis, including working with colleagues to produce customer response letters or reports Customer ServiceHandle all customer queries (phone and email) efficiently and effectively each day and deliver exceptional customer experience.Calls will be of a varied nature and will include answering questions regarding stock availability, delivery dates, pricing enquiries, quotations and complaint notificationsFollow up on quotations submittedHandling calls to resolutionAccurately record all customer complaintsOwnership and accountability for the service provided to customersProactively make outbound customer care calls to ensure continuous improvement of service levels and minimise risk and potential queries and complaints.Intercept / pre-empt queries service issuesProactively check status and progress for orders and inform customers ahead of time of any changes/ amendmentsMonitor customer accounts and activity and follow up / engage with customersThorough personal performance contribution to individual and team results in line with the departmental KPIsBuild key professional working relationships with customers and internal stakeholdersFull ownership and accountability for your order book ensuring daily checks are completed, including advising customers of their collections & the processFull accountability and responsibility for end to end customer experience for their full accountsSupport other regions if required with order capturing and processing in the event of resource constraints to maintain customer satisfactionAdhere to the companys safety standardsMaintain and safeguard company property and the confidentiality of company informationAny other ad hoc duties as required by the department Find Us on Social Media