SAFETY SENSITIVE: Yes - PD/P&R OnlyFINGERPRINTING REQUIRED: YesIMPORTANT: Applicants are strongly encouraged to complete ALL employment, education, licenses/certifications, and skills fields within the online application. The application is the primary record for determining your employment eligibility. You may attach a resume and cover letter to provide information in a different format, but your resume should never include information not already in the application fields. Do not use SEE RESUME in any of the application fields.*Pre-interview assessment/tests pertinent to the required job skills may be required.About UsThe City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.Perks and BenefitsFree city-paid employee health coverage, additional for spouse or familyCity Employee Health & Wellness Center for healthcare services5 weeks Paid Time Off (sick & vacation)11 paid holidaysPension planCity-paid life and long-term disability insuranceOptional Vision and Dental PlansTuition reimbursementGym membership reimbursementAnd much more!QualificationsHigh School diploma/GED.Two (2) years of experience in an office environment.Key Responsibilities:Provides public assistance via telephone, internet, e-mail, in person, or by mail. Directs people to appropriate entities for assistance. Completes forms and applications. Explains policies and procedures. Researches information and provides follow-up as applicable.Verifies accuracy and completeness of all data and information received. Researches and provides verification on information requests.Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images and applications.Operates computer applications in transferring, tracking, transcribing and composing various documentation including division correspondence, memoranda, reports, spreadsheets, department logs and records.Performs daily accounting tasks related to work performed, which include calculating, billing, purchase requisitions, receiving various fees and payments and balancing daily revenues.QUALIFICATIONSPlease review the full job description by clicking on the link below. To apply for the position, close the job description window and then click on the "Apply" button to complete your application.CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTIONAn Equal Opportunity Employer and Drugfree Workplace
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