A well established business based in Edenvale is seeking a Customer Service Receptionist.
Duties:
• The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team.
• The primary responsibility of the Customer Services team is to manage the customer ordering process and to ensure that the customer receives a smooth, professional and efficient service each time they place an order and make an enquiry.
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• This includes managing quotations, COD orders, courier services, customer queries, backorders, goods returned, complaints and credit requests.
• This position does not supervise or direct any staff.
• Maintains the company's Safety, Housekeeping and Quality Standards.
• Incumbents will be subject to mandatory testing for Alcohol and/or drugs on a random, reasonable suspicion, post-accident, return to duty, and follow up basis.
• Telephone orders documented onto Order Form
• Check all fax, internet and E Mail orders and print
• Capture all orders into Macola accurately and ensure that the prices are as per the approved pricelist for that customer
• Reconcile EPS, Surgitrack and Orderwise orders from Macola to the systems
• Check Stock Levels regularly and note on the CS Board what is out of stock
• Prepare monthly reports
• Handle customer enquiries and customer queries
• Review orders by comparing to original order and print invoices (where you have not captured the order)
• Filing of all completed invoices and quotations.
• Orderwise orders captured within 30 minutes of being received
• Orders processed on the day received
• Orders processed accurately
• Queries answered on a timely basis (within 24 hours)
• Backorders
• Capture all backorders when received
• Communicate ETA for backorders to be dispatched to customers and keep customers up-to-date
• Backorders cleared on a timely basis
• Customers always up-to-date with status of backorders
Requirements:
• Matric (Grade 12)
• Minimum of 5 years' experience (2 of them in a similar position)
• Excellent telephone technique and good attention to detail.
• Excellent written & oral communication and interpersonal skills
• Organizational skills with the ability to perform multiple tasks simultaneously
Computer Liteacy:
MS Office (Outlook,Excel)