Job title : Customer Service Principal Job Location : Gauteng, Johannesburg Deadline : December 04, 2024 Quick Recommended Links Jobs by Location Job by industries A day in the life of a Customer Service Principal: Demand Capture: capture, complete and resolve all demand capture failures within defined service level agreement.
Order Filter: contact relevant stakeholders to resolve blocked orders within SLA.
escalate master data issues with resolution owners.
Order Fulfilment: Contact customer, when required, to propose mitigation actions due to Out of Stock risk Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders Manage Stock Allocation issue that requires a customer contact.
Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence).
Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay.
Returns: Be the principal contact for the customer for all returns and refusals.
Capture and register Returns requests through Customer Interaction.
Analyze reasons for returns and contact stakeholders to propose mitigation actions for returns.
Provide guidance and help with missing documentation -when needed- to Claims Management on the returns acceptance / non acceptance.
Inform Sales about return.
What will make you successful?
Degree in Supply Chain or related 1-3 years' experience within a Nestle market, region or Imports or Exports environment Experience with and strong focus on customers.
Strong Supply Chain, which includes Physical Logistics, Customer Service, and Demand Management knowledge and expertise.
Strong analytical mindset and attention to detail.
Customer Service jobs