Customer Service Manager (Boksburg, Jhb)

RESPONSIBILITIES:You will be responsible for:Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Do a spot check on a specific area to report to Commercial / Production and Unit Manager, report to General Manager if critical.Ensure that a complete food testing is done weekly on all major airlines first, then minor airlines, for the different classes.Ensure that a complete invoicing audit is conducted on a flight per Airline from the flight check on the floor to the final invoice weekly.Ensure that a random equipment check is done a minimum of twice a month with a complete equipment processing check as follows:DishwashCage (cleaning, equipment in excess…)Trolley countBondstore spot check / bar packing spot checkDead Head / loading of the equipmentReport to Commercial / Production and Unit Manager, report to the General Manager if critical.Ensure that the menu calendar is updated monthly, before the 10th of each month.Ensure that all specs are checked monthly by the 19th latest, for the next month menu change.Ensure that a menu change meeting is held by the 20th of the month for the next month's menu change.Ensure that a menu check is done on the floor 1 day before that change and 1 day after the change, this is to verify that all employees are aware of and using the new specs.Ensure that the customer detail/contact sheet is updated monthly.Ensure that a price check is done with every menu change.Ensure that you respond to customer complaints within 48 hours of receiving it, and 24 hours if it is critical. Further ensure that it is communicated in a professional manner.Update QMS on a weekly basis with weekly reporting.Coordination of Charter flight setup and communication to all internal stakeholders.Qualifications:Grade 12Diploma in Marketing & EventsDiploma in Client ServicesExperience:3 Years' ExperienceSkills:CommunicationAssertivenessCustomer ServiceCompetencies:ManagementPlanning & OrganizationLeadershipKey Account Management
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