Minimum RequirementsGrade 12 or equivalent3 – 4 Years previous experience in a similar Customer Liaison role in a manufacturing environmentWorking knowledge of InforVisual (ERP System) advantageousProficient on MS Office SuiteResponsibilitiesMaintain a thorough understanding of company's products and servicesServe as the primary point of contact for Clients, addressing inquiries and resolving issuesCollaborate with various departments to facilitate Client requests and provide supportMonitor Client feedback and work with the team to develop strategies for service improvementEnsure timely and successful delivery of solutions according to Customer needs and objectivesBuild and maintain long-lasting Client relationshipsManage Client expectations through high-quality customer serviceKeep detailed records of Client interactions and transactions, documenting all correspondence and solutions providedTO APPLY:Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV. Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.AJ Personnel is fully POPIA Compliant.Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.Note our clients may expire jobs at their own discretion.AJ PERSONNEL will only respond to shortlisted candidates.If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.