LOCATIONCape Town, ZA
POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Customer Service Leasing Representative to join our team!
This role involves supporting our leasing efforts by generating new lease opportunities through inbound calls, follow-up via text and email, as well as making outbound cold calls when necessary to help maximize occupancy.
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIESKey Responsibilities: Provide a best-in-class, dynamic, proactive, and friendly prospect and applicant customer service experience.Perform all sales and leasing activities that meet the expected revenue and occupancy goals by promptly qualifying prospects, expeditious follow-up, assisting with processing applications, credit screening, and criminal background checks as needed, and ensuring a smooth resident move-in and lease signing experience.Collaborate with maintenance team members prior to resident move-in and ensure homes are in move-in ready condition.Demonstrate knowledge and provide feedback about current market and competitor conditions that may impact occupancy and sales results.Follow the established policies related to concessions, specials, and other programs to boost occupancy.Possess a sales-minded mentality with a high skill set in overcoming objections, creating a sense of urgency, and closing the deal ensuring prospects become residents at every given opportunity.Strong proficiency in the use of leasing and property management software to track availability, record leasing activities, manage resident and prospect data.Follow-up with prospects to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease.Respond quickly and courteously to prospect and client/owner concerns and questions and takes prompt action to solve problems.CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
BS/BA or equivalent education and experience.Minimum of 3 years of hands-on experience in a leasing or sales role, preferably in a contact center or real estate environment.Proven ability to deliver best-in-class, proactive, and friendly customer service to prospects and applicants.Strong track record in performing sales and leasing activities that meet or exceed revenue and occupancy goals.Experience collaborating with maintenance teams to ensure homes are move-in ready.Solid understanding of current market and competitor conditions.Knowledge of policies related to concessions, specials, and other occupancy-boosting programs.Strong sales acumen, with expertise in overcoming objections, creating urgency, and closing deals to convert prospects into residents.Proficient in leasing and property management software.Exceptional follow-up skills.Ability to respond quickly and courteously to prospect, client, and owner inquiries.CONDITIONS OF EMPLOYMENTAll MCI Locations Must be authorized to work in the country where the job is based.Subject to the program and location of the position Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.Must be willing to submit to drug screening.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI: Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment.Retirement Savings: Secure your future with retirement savings programs.Disability Insurance: Short- and long-term disability coverage is available.Life Insurance: Access life insurance options.Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture.Casual Dress Code: Be comfortable while you work.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.
Apply today!
PHYSICAL REQUIREMENTSThis job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods.
REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability.
DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role.
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