Customer Service

Are you ready to make a real impact with your enthusiasm and energy? Our client is on a mission to break the mundane and ignite the extraordinary Theyre looking for a Customer Service Representative who thrives on creating unforgettable experiences and bringing passion to every interaction. About the Role: As the first point of contact for customers embarking on exciting journeys, you'll handle everything from initial inquiries to pre-event support. This role is all about delivering exceptional service with warmth and a sense of humor while driving memorable experiences for every client. What You'll Do: Respond promptly and professionally to customer emails, chats and calls. Monitor sales activity and provide support as needed. Escalate queries related to challenges and ensure theyre resolved efficiently. Assist the operations team in delivering seamless experiences. Update and maintain customer information in the CRM system. Contribute ideas for improving customer service processes and outcomes. What Were Looking For: A passion for delivering outstanding customer service and coordination. Exceptional written and verbal communication skills. Strong organizational skills and attention to detail. A proactive attitude with a focus on achieving results. Experience using monday.com or similar platforms is a bonus.