Customer Service & Hosting Manager Apply locations Carletonville
Time type: Full time
Posted on: Posted 2 Days Ago
End Date: January 14, 2025 (1 day left to apply)
Job Requisition ID: R-15970736
Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description Transactional Processes: Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively. Accountable for ensuring seamless execution of day-to-day core processes. Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks. Ensure the team executes all duties in a timeous and efficient manner, including: KYC reviews, PEP reviews, and Annual Client Reviews. Manage the rejections/rework rates and ensure corrective measures are implemented to address issues. Deliver all Project related initiatives within area of accountability. Stakeholder Management: Build strong relationships with both global and local internal and external stakeholders. Effectively communicate developments within areas of activity to all relevant stakeholders. Ensure impeccable and timeous service levels. Liaise with various Business Units to achieve business objectives. Ensure that teams collaborate effectively to deliver a high level of client service. Liaise with Process and Projects Managers. Query Resolution: Act as escalation point for issues and queries within areas of accountability. Undertake query resolution related to client portfolios. People: Manage colleagues in area of responsibility to deliver against the operational plans and performance targets, leveraging appropriate people management practices. Actively coach and develop team members. Drive staff engagement by acting as a role model for the organization's values and behaviours. Education National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer.
In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised. About Us Absa Group Limited ("Absa Group") is listed on the Johannesburg Stock Exchange and is one of Africa's largest diversified financial services groups.
Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management, and insurance.
Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda, and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa, and Zambia.
Absa also has representative offices in China, Namibia, Nigeria, and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
#J-18808-Ljbffr