The Role
We are looking for a Customer Service Engineer I who is all about solving technical problems and providing top-notch support. You'll be the first line of defense for our clients, ensuring seamless resolution of technical issues while delivering an outstanding customer experience. Join us and grow your expertise in a dynamic, fast-paced environment.
Skills and Experience
What you'll do:
Carry out advanced fault finding on desktops, laptops and towers/servers.
This includes replacing hard drives, upgrading memory, etc.
Log calls with the various OEMs for technical support and resolution.
Perform a full range of tasks related to hardware support of fixed, mobile, remote and terminal services devices that are operational at RBCT.
Must be familiar with the different hardware and software platforms i.e. operating systems, networking, virus protection, Microsoft Office, Microsoft Projects, Visio, printers, etc.
Carry out any upgrades/downgrades to software applications i.e. Microsoft Office, Windows OS, etc.
Must be able to install, setup and configure hardware and software applications.
Must be able to perform network fault finding, CISCO switch configurations, port changes, network point repair, making of network cables etc.
Unlock and Reset user profile passwords.
Assisting users on a day-to-day basis with computer related queries.
Install and setup office equipment i.e. desktop, printers, etc.
Provide support services to assist the end user in using Microsoft software at a basic user level.
All calls will be logged using RBCT internal systems.
Carry out periodic or as and when required hardware and software audits.
Ensure that images are taken of all critical desktops annually.
Base images are to be made for desktops and laptops.
Keeping up with technology and assessing against the current environment.
This evaluation must be communicated to the RBCT contracts representative.
Must be able to execute projects.
Perform a full range of tasks related to the replacement or upgrade of existing hardware, software and peripheral equipment.
All services must be per RBCT specifications.
User Desktop support assistance with adding printers, email assistance, internet proxy settings, scan to email setups on multifunction printers, USB access, printing issues, temp files cleanups when PC becomes slow, releasing of blocked emails, windows updates issues, APN and VPN setups, setting up emails on mobile devices and general user assistance.
Other
Your expertise:
5 + Years practical in-service delivery; desktop support; generalist. Basic Server Support
Qualifications required:
Grade 12 A+ N+
Qualifications preferred
Soft Skills
ITIL is advantageous.
Mobility Support
MCSE
HP Hardware Certifications are advantageous
Other information applicable to the opportunity:
Contract Position: 12 Months
Location: Richards Bay
Work environment: Onsite
Travel: Must have own vehicle and valid driver's license to travel to work and back.
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process.
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