Our client is seeking an Customer Service candidate with internal sales experience to join their team in Durban.
The Customer Service will be required to attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
The positions requires to expedite and facilitates the flow of new units within the operations to ensure that products are delivered to our clients within the agreed time frame, and per quality standards. Customer Service: Handling telephonic enquiries.Providing product information to existing and potential customers.Providing verbal and typed quotations to customers.Following up on quotations.Providing guidance to customers in the use/application of Products.Entering of sales order on the operating system.Compiling of documentation required for projects and tenders.Arranging and attending of sales events.Updating quote schedule on daily basis.Forwarding order acknowledgement to customers and sales representatives.Follow up on all weekly back orders and promises kept.Focused on reducing the slow moving stock in the branch.Sales: Excellent customer service resulting in increasing of sales.The position has direct contact with customers, and the internal departments and it will be required to assist and take ownership of customers and other Sales Representatives commercial and related queries when requested.Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities.The success of the company is based on this positions effective handling of internal and external customer needs.Qualifications: Grade 12 (Matric)1 2 years experience within an Sales or Internal sales environment.
Experience within electrical motors industry will be an advantage.Must be PC literate with working knowledge of Microsoft Office. Requirements: Excellent communication skills, proficient in the English Language Written and Oral, must be able to legibly read and write reports.Eagerness to learn about our products.Must be able to work under pressure and meet deadlines to ensure customer commitments are metAccurate.Proven track record.Strong motivational and interpersonal skillsSales and listening skillsAdministrations skills.Reliable.