Your mission:
Reporting into the Customer Services Manager, the incumbent will be responsible for processing customer orders and executing deliveries as per the customer's request.
Achieving the sales forecast, maintaining correct stock levels, processing complaints, and proactively liaising with the customer to promote customer service excellence.
Responsible for managing the customers' order book.
Processing orders within lead time to achieve the sales volume.
Pricing verification.
Invoicing to be aligned with the Revenue Recognition policy.
Handling customer queries and complaints effectively, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
Effective allocation of orders to available inventory to achieve working capital targets.
Planning and following up on deliveries.
Customer complaint handling.
Communicating priorities, urgencies, risks, and coordinating with relevant internal departments.
Provides business continuity backup within the broader customer services team.
Ensuring month-end reporting requirements are adhered to.
Handling internal and external audit queries timeously.
Your profile:
Minimum NQF level 6 supply chain or related qualification with a focus on business management from an accredited organisation.
A minimum of 3 years' work experience in a customer services role within a manufacturing environment; experience within the pulp and paper, packaging, and print industry would be advantageous.
Handling order inflow and monitoring order tracking up to order fulfillment.
Experience with SAP is essential, specific to sales order processing.
Our offer:
Location: Merebank Mill, Travancore Drive, Merebank, 4052.
Duration: Permanent.
Benefits:
Health benefits.
Learning & Development.
Get in touch:
We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance and are the key ingredient of Mondi's success. Be part of our future.
Only CVs uploaded onto our online career platform (e.g., www.careers.mondigroup.com) will be taken into consideration.
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