Customer Service Consultant

Requirements:MatricMinimum 2 years' proven customer support experienceStrong phone contact handling skills and active listening skillsFamiliar with CRM systems and practicesExcellent communication and presentation skillsAbility to multitask, prioritize and manage time effectivelyResponsibilities:Open and update customer accounts by recording account informationAddress product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolutionCollect and analyze customer information to prepare product or service reportsSupport team goals by achieving related results as neededHandle high volumes of incoming callsIdentify and assess customer needs to ensure satisfactionBuild lasting relationships with customers through open communicationMeet individual and team sales targets and call handling quotasResolve complaints by providing timely solutions and following up for confirmationContact customers to verify account informationAssist with opening new accountsFacilitate order placement, refunds, or exchangesProcess daily orders, coordinating with departments on stock, lead times, and availabilityAttempt to retain customers considering cancellationUse computer technology to manage high call volumes efficiently