Customer Service Consultant

Key Responsibilities- Ensures that the service offering provided satisfies customers needs, and identifies leads across their allocated Key Account Managers Portfolios.- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.- Ensure that clients portfolios data integrity is accurately maintained.- Assists with preparing and presenting business proposals to both existing and new potential customers- Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.- Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.Requirements- 3 years B- Degree- At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain- Excellent command of the English language- Must have excellent communication and interpersonal skills.- Must pay attention to detail- Must be focused on achieving results- Must be a team player- Must have business acumen and be able to communicate at all levels- Must be highly computer literate- Demonstrate excellent organisational skills- Must have own vehicle and valid drivers licence