Customer Service Consultant - French Market - Xr Cape Town

Customer Service Consultant - French Market - XR Cape TownCape TownSalary: ZAR 200000 - 300000Want to make someone's day, every day?
Join us!Responsibilities:Effective and timely call handlingAssures work meets all quality standardsAssures work meets business productivity goalsSeek opportunities for continual improvementEmbraces and promotes changeGeneral Lufthansa and Star Alliance information on required marketsFlight reservation bookings, re-bookings and re-routingsFlexibility to a rotational shift1 - 2 years Customer Service ExperienceFluent in English and French both verbal and writtenValid Asylum Seeker or Refugee Status DocumentMatric or High School DiplomaProven customer service and sales skillsGood understanding of computer systems and standard softwareAvailability and ability to work rotating shifts and public holidaysAbout Global Telesales (Pty) Ltd.We help.
We smile.
We care.
We are best at being in touch, be it with colleagues or customers.
This is the essence of Lufthansa InTouch: We make someone's day every day!
Our headquarters are based in Berlin.
With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers.
About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers flying with LH Group and ensure the highest service quality.
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