Customer Service Consultant - English Market - Xr Cape Town

Effective and timely call handling Assures work meets all quality standards  Assures work meets business productivity goals Seek opportunities for continual improvement.
Embraces and promotes change.
General Lufthansa and Star Alliance information on required markets.
Flight reservation bookings, re-bookings and re-routings.
Flexibility to a rotational shift.
Contact E-mail address for inquiries Health days, Development programs / Training opportunities, Health Plan, Employee Assistance Program, Healthcare, Life Insurance, Flight benefits 2years Customer Service Experience in a Contact Centre and/or High-End Retail Grade 12/Matric /National Senior Certificate with passed subjects Mathematics; Geography and Tourism at a level 4 aggregate and/or Diploma in Tourism Fluent in English both verbal and written.
Proven customer service and sales skills.
Good understanding of computer system and standard software.
Availability and ability to work rotating shifts and public holidays.
Should you not receive correspondence within 14days of submitting your application, please consider it unsuccessful.