Customer Service Consultant (Aa Only)

ABOUT THE COMPANY Well-established African JSE listed group.
PURPOSE OF THIS ROLE Reporting to the Sales Manager, the successful candidate should maintain excellent customer relationships through effective service delivery; assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
EDUCATION & EXPERIENCE Relevant qualificationAt least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain KEY RESPONSIBILITIES Ensures that the service offering provided satisfies customers needs and identifies leads across their allocated Key Account Managers Portfolios.Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients portfolios data integrity is accurately maintained.Assists with preparing and presenting business proposals to both existing and new potential customers.Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. OTHER COMPETENCIES Excellent communication and interpersonal skills.Excellent command of the English languageMust have business acumen and be able to communicate at all levelsPay attention to detail.Focused on achieving results.A team playerDemonstrate excellent organisational skills. Other: In-office working model Own vehicle and drivers license not negotiable A Consultant will be in touch if you are shortlisted for the position.
Please consider your application unsuccessful should you not have been contacted within 2 weeks.
We will keep your CV on our database and contact you should you match the criteria of any other vacancies.