Customer Service and SupportLocation: Cape Town, South AfricaJob Title: Customer Service AssociateJob DescriptionAre you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a salary of R9000 which includes a campaign allowance.With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that become friends for life.What you will do in this role:Working towards consistently achieving and exceeding set targetsConsistently applying agreed behavioral and compliance standardsSharing knowledge and skills with other members of the teamCommunicating new information that is relevant to the campaign to colleagues, customers and managersDeveloping and maintaining current knowledge of the campaignEnsuring first contact resolution at all timesProtecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processesProviding excellent customer experiences at all timesVerifying and updating customer informationProactively offering solutions to any issues or concerns that customers might faceYour qualifications and experience:Have at least 12 months experience working in an international BPO contact centre environment (essential)Have a matric certificateAbility to work rotational shifts in a 24/7 environmentProficient in English verbal communicationAre self-motivated and highly responsibleIt will be a plus if you:Have knowledge of the care industryWhat's in it for you:Salary of R9000 including campaign allowanceFantastic Employee Assistance Programme (EAP)Medical aid for main memberGroup life coverAccess to financial well-being sessions, will writing sessions and stress management sessionsTeam building and upskill training opportunitiesInteractive and inclusive company culturePlease note that the appointment will be made in line with the company's EE Plan.Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of your folders for the link after applying. Completing and passing this step is essential for shortlisting.Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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