Customer Service Associate (H)

About Quantanite:Quantanite is a global leader in Business Process Outsourcing (BPO), delivering comprehensive services such as customer support, back-office operations, and IT consultancy.
Our mission is to provide scalable and innovative solutions that drive efficiency and growth for our clients' businesses.About the Role:We are seeking a Customer Service Associate to join our dynamic team.
This role focuses on delivering outstanding customer service and handling inquiries within the taxation and property industry.
Key Responsibilities: Respond to customer inquiries, providing detailed and accurate informationAssist customers in understanding their services available to them.Manage effective communication with clients to ensure their needs are met promptly.Collaborate with team members to maintain high service delivery standards.Stay updated with the latest developments in the customer service sector to provide informed support.
Minimum Requirements: Matric, with further education in relevant fields considered an asset.Prior experience in customer service, ideally related to taxation or property management.Proficient use of Microsoft Office tools and familiarity with digital communication platforms.Excellent verbal and written communication skills.Strong organizational skills and the ability to manage multiple tasks efficiently.Capacity to work both independently and as part of a collaborative team.Must be a current employee of Quantanite .Ability to work USA related shift patterns.
Why Join Quantanite?At Quantanite, we value and reward our team's contributions, providing a vibrant and growth-oriented work environment.
We offer substantial opportunities for professional development, helping you to advance your career within a forward-thinking and supportive company.