Customer Service Agent - Usa Insurance

Job Description Roles & Responsibilities : Role involves handling inbound calls from customers/agents to resolve queries on their accounts  Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc.
received from Customers/Agents  Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process  Should be ok with working in 24* 7 environment, spilt offs and rotational shifts Solutions mind-set, helping nature, passion to drive excellent customer experience Ability to adapt self with the team in-case of adversity, business challenges/requirement Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US) Strong ability to multi-tasking Efficient in internet, computer usage, typing and web-based application skills High attention to detail and accuracy Qualifications Matric Must have  1 year plus consistent experience as an Agent within a Call Center Must be willing to work in 24* 7 environment, spilt offs and rotational shifts Position will be based in Claremont, Cape Town.