Customer Service Agent - Usa Insurance

Job DescriptionRoles & Responsibilities:Role involves handling inbound calls from customers/agents to resolve queries on their accounts Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc.
received from Customers/Agents Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process Should be ok with working in 24* 7 environment, spilt offs and rotational shiftsSolutions mind-set, helping nature, passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity, business challenges/requirementHas the ability to demonstrate working in a positive and fulfilling work environment with minimal supervisionHigh proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)Strong ability to multi-taskingEfficient in internet, computer usage, typing and web-based application skillsHigh attention to detail and accuracyQualificationsMatricMust have  1 year plus consistent experience as an Agent within a Call CenterMust be willing to work in 24* 7 environment, spilt offs and rotational shiftsPosition will be based in Claremont, Cape Town.Additional Information