Customer Service Agent

Our client In the Automotive industry is looking for a Customer Service Representative in the East Rand Area. Minimum Requirements: Matric or higher tertiary qualification Code 8 license Minimum 2 years in similar role Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skill and active listening Familiarity with CRM systems and practices Duties: Manage large amount of incoming/ outgoing calls Generate red alerts and escalation to higher management within reasonable time frame Building sustainable relationship and trust with customer through interactive communication Obtain accurate valid and complete information by using the correct tools supplied Meet customer team targets Keep records of customer interactions and process customer complaints and file documents Follow communication procedure, guidelines and policies set by the Company Handle customer complaints and provide appropriate solution and alternatives within the time limits Follow up and ensure case is resolved within the time frame Go the extra mile to engage with the customer to resolve his complaint Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.