Customer Service Agent

Creating purposeful careers as we build the future of contact centre solutionsCustomer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.The successful applicant will be responsible for but not limited to the following job functions:Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service deliveryWorking hours: The contact center operates on a 24/7 basis and shifts are rotational.This is predominately an office-based position in the CBD, Cape Town however we may offer a hybrid working solution.Competencies and Skills requiredDelivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime managementEducation and experience requiredPreferred: Minimum of 6 months working experience in a contact center environment in Customer Service or SalesMatric (Compulsory)The Business Writing Skill (Advantageous)Clear Credit & Criminal RecordMust be South African CitizenAvailable immediately / 2 weeks noticeFibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinatedSalary: R 9500 per monthSkillsCalling Clients, Communication, Customer Service
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