Customer Service Agent (Car Rental)

Technical & Services - Parts and / or Services
Position TitleCUSTOMER SERVICE AGENT (CAR RENTAL)
ContractFull-time
Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - SANDTON EYE.
ProfileRequirements:
Grade 12 or equivalent
Must have a valid driver's License (code 08)
Previous customer service or car rental experience advantageous
Cars+ system knowledge advantageous
Own reliable transport
Ability to work shifts, weekends and public holidays
Well-groomed and presentable
Skills Required:
Ability to grow branch revenue through sales
Deal effectively, openly and positively with customers
Must possess problem-solving skills to handle and resolve customer complaints & queries
Strong administrative and organizational skills
Ability to show initiative
Ability to work under pressure
Self-motivated, reliable, and confident
Meticulous / pay attention to detail
Basic knowledge of different vehicles (automatic and manual)
General housekeeping of the branch and vehicles
Able to work within a team environment in high-pressure situations
Strong written and oral communication skills are essential
Job Description:
Rental check-out – sales opportunity
Standby and changeovers
Check-in of rented vehicles
Preparing vehicles
NPS
Job LocationAfrica, South Africa
SANDTON (HERTZ RENT A CAR), SANDTON, GAUTENG, SOUTH AFRICA
Experience:
1 to 3 years
General InformationReference Number: Customer Service Agent (Car Rental)-2831

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