Customer Service Advisor - Nightshift (Insurance)Full-timeWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.CSR ResponsibilitiesReceive incoming calls from customers who have a policy related questionAbility to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situationsDeliver appropriate sense of urgency when responding to customer requestsMaintain professional etiquette and provide exceptional customer service when corresponding with customers via phoneEffectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customerResponsible for entering accurate information into systems.Detailed documentation is required for potential future investigatory purposesMatric /Degree1 year of customer service experience within call centre environment.Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mailBe proficient in multi-tasking on the computer, phone and chat rooms to support customer requestsPunctuality and attendance better than standard, as well as flexible availability to meet training and shift requirements.Have a working knowledge and understanding of vehicle types, including various makes and models.
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