Customer Service Advisor - Night ShiftLocation: Cape TownSalary: ZAR 200000 - 300000OverviewThe purpose of this role is to safeguard, develop, and enhance customer loyalty and value by providing excellent customer services.
Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.QualificationsSkills and AttributesAn excellent communicator (written and oral)Self-MotivatedPassionate about learningTarget DrivenPolite, cooperative, and friendly manner essentialProfessional and welcomingAbility to deliver excellent customer service experienceAbility to prioritize tasksProven ability to listen actively and to hear important informationCurious, Team Spirited, and Big HeartedA positive mindset with a passion for continuous improvementAn exceptional driven and motivated individual with the passion to succeed in a fast-paced environmentAbility to build rapport with customers, giving a human touch to the conversationOwnership and rapport buildingExperienceMinimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.Experience working within the Financial Service Industry or similar Regulated Industry - EssentialProven experience in delivering excellent customer services to internal and external customersMaintain campaign performance, quality, regulatory, and compliance standardsExperience in the motor insurance industryEducationMatric or equivalent - EssentialSalary Structure and Incentives:Monthly Basic salaryAdditional Benefits:Medical InsuranceValues-based environment where the customer is firstFast-paced environment where attention to detail is of utmost importanceSupport and guidance is a given - as much as independence is expectedAre you Committed to empathically solve complex customer queries, Care enough to ensure a positive customer journey, and are you Confident in your ability?
We would like you to join our Community.ResponsibilitiesResponding to inbound customers and colleaguesHelping each customer find the appropriate solution for their situation.Taking ownership of high-risk vulnerable customers by providing end-to-end management and a consistent point of contactIdentifying, qualifying, and closing new business opportunitiesUnderstanding customer's reasons for exploring cancellation, addressing these positively, and identifying opportunities to retain their businessStriving for first call resolution on every contactWorking closely with service colleagues to raise service standards through escalating issues and opportunitiesUndertaking customer administration and product processing activities as necessaryProactively developing your customer service skills and knowledgeComplying with all required standards of sales/service excellence and legal and regulatory requirementsTaking correct information, asking the right questions, and offering solutions that leave customers satisfied.
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