Customer Service Advisor

Job OverviewHuntswood is looking for Customer Service Advisers to join our global team.Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!Job ResponsibilitiesProvide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.Proactively identify issues and problems before they arise, using effective problem-solving techniques to help customers resolve their issues.Progress to taking escalated calls and complaints in line with procedures.Work with various parts of the business to resolve issues.Connect and build rapport with the customer.Job RequirementsMatric or NQF Level 4 equivalentClear Credit and Criminal recordComputer literateMinimum 1 year experience in a Gas & Electricity campaignMinimum of 1 year experience in customer service and salesBasic understanding and knowledge of the UK Energy market is beneficial.Required SkillsCustomer Service and Sales experienceExcellent communication (Written and Verbal)Ability to deal/interact with different customers.Product KnowledgeAdaptive ApproachCore BehaviorHuntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative"It's not just about what we do, but the way we do it. And it's our values that make us special."
ApplySeniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustriesOutsourcing/Offshoring
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