Customer Service and Support
Location
Durban, South Africa
Job Title: Customer Service Advisor
Job Description
Experience the power of a game-changing career
Are you a people's person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want people who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.
Take up the challenge and put those communication skills to the test by applying today!
What you will do in this role:
Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
Occasional outbound calls to follow up on customer inquiries originating from an inbound call
Ninja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speed
Building personal emotional connections with each customer while delivering WOW customer service
Your qualifications and experience
Concentrix is a great match if you have:
Matric
Clear criminal record
English Proficiency both written and spoken
High willingness to help customers, self-motivated, self-starting and self-assured
Good multitasking skills and ability to work in a fast-paced environment
Excellent knowledge of effective customer service processes
Understanding of the Call Centre industry
Computer literacy – ability to speedily navigate multiple systems effectively
Attention to Detail
Availability to work shifts in a 24/7 environment (Essential)
Experience
Minimum 12 months call center experience working in a customer service role supporting customers on voice
Exposure to chat and email (advantageous)
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Monthly salary of R6500
Medical aid for main member/ Medical Insurance for employee and two dependents
Group life cover
Fantastic Employee Assistance Programme (EAP)
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type: Full time
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