Apply NowJob Title: Customer Service AdvisorJob DescriptionExperience the power of a game-changing careerAre you a people's person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.In this role, you'll be working on an exciting international campaign as the customer's first point of contact. We want people who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.Take up the challenge and put those communication skills to the test by applying today!What you will do in this role:Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queriesOccasional outbound calls to follow up on customer inquiries originating from an inbound callNinja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speedBuilding personal emotional connections with each customer while delivering WOW customer serviceYour qualifications and experienceConcentrix is a great match if you have:MatricClear criminal recordEnglish Proficiency both written and spokenHigh willingness to help customers, self-motivated, self-starting and self-assuredGood multitasking skills and ability to work in a fast-paced environmentExcellent knowledge of effective customer service processesUnderstanding of the Call Centre industryComputer literacy – ability to speedily navigate multiple systems effectivelyAttention to DetailAvailability to work shifts in a 24/7 environment (Essential)ExperienceMinimum 12 months call center experience working in a customer service role supporting customers on voiceExposure to chat and email (advantageous)What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Monthly salary of R6500Medical aid for main member/ Medical Insurance for employee and two dependentsGroup life coverFantastic Employee Assistance Programme (EAP)Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Location:ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga RidgeLanguage Requirements:Time Type:Full time
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