Customer Service Advisor - Fashion Retail

Details of the offer

Job title : Customer Service Advisor - Fashion Retail
Job Location : Gauteng, Johannesburg

Deadline : December 21, 2024

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 Core competencies


Assist with return/exchange requests and customer inquiries both online and in-stores.
Communicate with customers as their primary point of contact for addressing and resolving any issues, problems, or service request with a focus on finding timely solutions.
Oversee WhatsApp and Ecommerce Chatbot communication.
Manage the Inter Branch Process of sourcing and scheduling in-store and online customer requests.
Logging and scheduling product transfers and logging product movements on Shopify between store to store and Ecommerce.
Log and process claims for lost or hijacked orders to ensure prompt resolution and payment through BobGo.
Excellent command of English language (both verbal and written).
Solid organizational, administrative, time management skills and keen sense of attention to detail.
Ability to manage client's expectations.
Customer Focused - ability to excel in the provision of service.
Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods.
Solution Orientated with a proactive approach to problem resolution and detail


Requirements


3 - 4 years' Retail experience.
An ability to communicate with customers easily and effectively, with strong negotiation skills.
A 'customer first' attitude and approach to working.
Computer literacy
Organisational and administration skills
Excellent verbal and written communication skills
Action orientated.
Results driven.
Good Time Management.
Great Interpersonal Skills.
Planning and Organizing.
Attention to detail.
Problem Solving.
Analytical.
Be comfortable with working in a fast paced and pressurised environment



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