Customer Service Adviser Group 1

Job title : Customer Service Adviser Group 1
Job Location : KwaZulu-Natal,

Deadline : December 27, 2024

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Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues. Progress to taking escalated calls and complaints in line with procedures. Working with various parts of the business to resolve issues. Connect and build rapport with the customer.
Job Requirements Matric or NQF Level 4 equivalent Clear Credit and Criminal record Computer literate Minimum 1 year experience in a Gas & Electricity campaign Minimum of 1 year experience in customer service and sales Basic understanding and knowledge of the UK Energy market is beneficial.
Required Skills Customer Service and Sales experience Excellent communication (Written and Verbal) Ability to deal/ interact with different customers. Product Knowledge Adaptive Approach

Customer Service  jobs