Customer Service Administrator

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.Job PurposeTo ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows.Key Accountabilities and OutputsEnhanced customer serviceMaster Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)Continuous communication with SD Planning to ensure calibration of master data to meet customers' changing needsFeedback on all customer comments, queries and suggestions provided to the responsible party with the intent to improve service levelsAccountable for new customer take-on process in-trade including customer inductionOrder capture via customer calls (telesales) to support Telesales ambition and free up Sales representative time for more value-add activitiesLoad plan executionMaintain good customer relations by delivering on promise consistentlyDay-to-day management of customers related delivery queries or complaintsDelivery productivityExplore and quantify opportunities to convert Customers to less expensive delivery modesExisting delivery modes optimisedMaster Data verified for accuracyAdherence to Food Safety RequirementsCommitment to The Beverage Company's Food Safety policy and its objectivesAbility to understand and implement all food safety requirementsAdherence to and the enforcement of Food Safety Policies, SOPs and PRPsCompliance with PPE requirements including jewellery policyCompliance with personal hygiene requirements in accordance with the organisation's code of practiceActive engagement in all training including competency testingRegular practice of hand washing and sanitisingPrevention of cross-contamination of products - no allergens allowed in the manufacturing facilityResponsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
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