Job category: Transport, Logistics and Freight
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE position: No
About our companyCity Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.
Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.
This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.
We are passionate about what we do, passionate about Retail and service excellence.
Let us be part of your solution.
IntroductionWe currently have an opportunity for a Customer Relationship Manager to join our dynamic team, Fastway Couriers.
Purpose of the position:To create, build and maintain successful relationships with existing customers in order to ensure that service level agreements (SLA's) are adhered to, that customers receive the highest quality service and that customers are retained.
The role involves resolving customers' queries timeously and with accuracy and completeness, and also assists with invoicing queries and outstanding payments, thereby supporting the short and medium-term profitability of Fastway.
Key Responsibilities:Customer ManagementContracts ManagementAdministration and ReportingMinimum Requirements:Diploma (NQF level 6) in Customer Care / Customer Services / Administration / SalesExcellent elocution in English and presentation capabilitiesMS Office (Excel, Word, PowerPoint, Outlook)Minimum 3 years' experience in a client care / client management environmentAvailable to be called out at any hour of the day or night to assist with situationsPrevious experience with Contract Management, Customer Care, Customer Relationship Management, Financial Management and Policies and ProceduresValid driver's license with own reliable motor vehicleRespect and Care: Always show respect, care for and treat everyone fairly, put people firstIntegrity and Loyalty: Display loyalty, display integrity, do the right thing always!Can Do: Must have a can-do attitude, believe in yourself, and live out our values always.Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead.
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