Job Responsibilities: The reporting and support of countermeasure activities of non-conformanceInternal process auditing.To analyse customer/warranty returns, record findings and raise appropriate documentation toensure the close out as per customer requirements.Manage the closure of timeous customer and internal corrective actionsGenerate daily, weekly, and monthly OEM defect reports.Generate customer PPM reports.Early warning and fail-safe notification of suspect or actual product or service failures to responsible process owners at the companyFast response to customer concerns with effective and immediate on-site corrective and remedial actions.Direct and co-ordinate product/service purge or screening actions conducted by the company process owners.Timeous and fail-safe communication methods between customer plants and company process owners.Ensure correct application of documentation and data at customer plant to maintain accurate performance measurement of the company by customer.Assist in compiling accurate data and information for Customer presentation on Quality indicators in PowerPoint presentation format (QOS presentation)To participate in System audits and report on non-conformances.Control of the containment and deposition of reject material.Maintain accurate records of all customer returns and warranties.Analysis and prevention/correction of concerns/defects (initial or repetitive complaints).Analysis and prevention/correction of logistics/material handling concerns/defects (initial or repetitive complaints).Conduct random audits at receiving and material staging zone for Kanban/packaging/labelling/ quantity and documentation.Job Requirements: B-Tech Diploma in QualityProven experience as a Quality Engineer or equivalent.Minimum 5 years experience in the automotive industry specifically dealing with customer concerns and complaints.