Customer Manager - Rgd

Details of the offer

Functional area: Marketing
Onsite or Remote: Onsite
Primary Skills: Problem-solving, Strategic Thinking, Team Building, C
Country/Region: ZA
Location: Lydenburg, MP, ZA, 1120
Date of posting: Dec 9, 2024
About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Mission
To maintain and increase market share and profitability, support the company's policies and procedures, receivables, stock holding, sales targets, territory management and customer support.
The Role
The Role will be based in Steelpoort. Main Duties & Responsibilities: Maintain and increase market share and profitability.Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.Endeavour to enlist new customers.Supporting the companies' policies and procedures.Assist with collection of outstanding monies due from sales.Ensure correct forecast per warehouse is established.Forecasting - Ordering of correct products for weekly stock replenishing.Follow up on new orders, deliveries, and back orders.Regular update of receipts and stock issues. (Documentation).Reconciling of stock in warehouse – monthly verification.Managing and reconciling of stock in warehouse.Reconciling of figures for invoicing.Monthly update of Drilling Efficiencies Statistics.Present realistic target for monthly/annual sales for approval.Intimate knowledge of Market share in area.Monthly reporting to product managers of developments in area.Ensuring continuous customer support regarding product performance.Continuous follow-up and after sales service.Correct pricing structures to be applied (outright / contract).Quotations to customers to be approved by management.Product presentations to new and existing customers to promote product.Liaison with customer on new products and designs.All new products or design change requests to be forwarded to Product Manager.Liaise with customers regarding product related queries. (claims / non-performance).Competences, Skills & Experience: Minimum of 5 years exposure to the sales and business development environments of the drilling / mining industry.U/G mining drilling experience. (supervisory level, i.e. shift supervisor / Drill Master or blasting ticket).Extensive rock tools knowledge.Knowledge of correct applications of products.Require medical fitness certificates.Ability to write detailed and comprehensive reports (monthly).Able to work without supervision and be a team player.Good communication skills and customer focused and be presentable on all levels.Computer Literacy.Valid driver's license.Educational Qualifications: Tertiary qualifications in engineering and / or commerce or business administration will be highly regarded.
Closing Date: 05 January 2025
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com.

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