Customer Liaison Officer

Job title : Customer Liaison Officer Job Location : Gauteng, Johannesburg Deadline : December 08, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose To deliver support services in order to improve the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience 1 - 2 years experience in a similar environment Minimum Qualifications Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration Additional Minimum Qualifications Outputs Process Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
Ensures that the customers are serviced according to the standard operating procedures.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.
Prepare or compile agenda packs and documentation for Trustee/ManCom meetings.
Assist with the compilation of minutes of Trustee/ManCom meetings.
Assist with sourcing technical and legal advice to be provided to clients.
Assist with daily administration issues on retirement funds in the portfolio.
Facilitate the production and distribution of member benefit statements to clients.
Assist with the annual rate review process on retirement funds.
Administrative / Management  jobs