Customer Liaison Officer

Job Description Provide customer service to customers, including responding to inquiries, complaints and requests. Maintain records of customer interactions, transactions, comments and complaints. Generate sales leads and referrals from existing customers. Follow up on customer inquiries not immediately resolved. Monitor customer preferences to determine focus of sales efforts. Develop and maintain positive relationships with customers to build loyalty. Identify and suggest potential products or services to customers to improve customer experience. Take proactive steps to ensure customer satisfaction and loyalty. Keep abreast of product and services information to answer questions from customers. Assist in the collection of customer data for research and analysis. Skills and Competencies to Have Excellent interpersonal and communication skills Ability to build relationships with customers Knowledge of customer service principles and practices Proven ability to handle and resolve customer complaints Ability to work within tight deadlines Knowledge of relevant computer software Strong problem-solving and conflict resolution skills Ability to multitask and prioritize tasks Understanding of customer needs and expectations Excellent organizational, time management, and multitasking skills