Customer Insights Manager

A leader in the telecommunications and digital arena is looking for a Customer Insights Manager.
The successful candidate will lead with market research to develop a clear and comprehensive view of the client experience, identifying opportunities for product and process improvement, and presenting findings and recommendations to stakeholders.
If you're passionate about creating excellent customer experiences and solving complex problems with data then we'd like to meet you.Use research to improve customer experience and behaviourCreate alignment with our product and service o?eringCreate customer focus groupsBuild internal client relationshipsCompletion of qualitative and quantitative data analysis with measurable results to improve business strategic objectivesPresent findings and recommendations to stakeholders to promote impactful change Requirements 3+ years of analytics experience, background in customer intelligence a plusStrong proficiency with complex statistical analysis and memorable presentation skillsExperience doing research using multiple sourcesExcellent writing and editing skillsQuali?cationsBCom Honours or higher in relevant ?eld