Customer Implementation SpecialistWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Global Forwarding Freight – South Africa has an opening for a Customer Implementation Specialist where you will draft, control standard operating procedures and fact sheets for new and existing customers. Join us now in connecting people and improving lives.In this Customer Implementation Specialist positionYou will ensure that all COP's are completed, implemented, and reviewed.You will arrange implementation calls with all stakeholders (Commercial Lead, Operations, Operation Team Leads, CDZ, Finance) to ensure customer requirements are understood.You will ensure that all implementation milestones are being met and managed.You will ensure that all new accounts have a COP.You will ensure the implementation process is followed.You will monitor all issues relating to COP.You will assist the Commercial Team to ensure the COP contains all relevant information and is of an acceptable quality.You will amend/change COP's as/when required.You will communicate the contents of the COPs to all stakeholders.You will ensure that all COP's completed are available in CW1 organization.You will ensure correct information uploaded in CW1 for all new customers signed up i.e., VAT number, Customs Code.You will ensure rates are shared with the Rates Management Team.You will liaise and communicate with various Global Implementation Leads in completing and executing global wins/awards/renewal business through the Global RFQ as well as Country Lead Bid process.You will execute and complete all tasks in Sales360 as required of the in-scope country.You will ensure that the Commercial Team has offered additional services to improve our service i.e., MyDHLi, SVP.You will manage and maintain CIPM Lite.You will set up weekly Implementation Meetings with Operations where required.You will initiate customer improvement projects where required.You will be visiting customers with the Commercial Team as part of the responsibilities for implementation.You will facilitate customer implementation meetings if/when required.You will partake in FC Training programs for the business whenever new programs and initiatives are rolled out by regional and global FC.You will be leading and driving process improvement initiatives i.e., DMAIC, PEAs - running projects for process improvements in operations and the rest of the business where required.You will partake in other IRR initiatives and supporting the business e.g., CW, EDM, PD Boards.You will act as Gatekeeper for local RFQ's – Country Led Bid. Responsibilities include Lessons Learned from previous implementations, check for existing COP and/or Global COP (GCOP), Generate Impact customer profile, prepare Digital Footprint, Obtain Customer Requirements.You will arrange Kick Off calls with countries in scope as Lead Country in the Country Led Bid (RFQ).You will complete all implementation tasks in Sales360 required of the Lead IMPAT country.Now, here's what we need from youMust have a matricBusiness University degree3 - 5 years related experience in Business process and implementationWe offer:Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salaryWhy join DHL Global Forwarding?We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOur TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:The largest global network with more than 30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer serviceOur Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Work AuthorizationDHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
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