Customer Experience Specialist Apply
Locations: Johannesburg
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: October 14, 2024 (5 days left to apply)
Job Requisition ID: R22748
Job Description To provide expertise, advice, and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments, and platforms to understand customer needs, behaviours, and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey.
Hello Future Customer Experience Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Perform research analysis to provide relevant, accurate, and timely information for informed decision making to enhance the customer experience. Manage risks in own area of responsibility. Develop, encourage, and nurture collaborative relationships across the area of specialisation. Participate in planned activities that are appropriate for own development. Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation. Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards. Deliver customer experience excellence in own service delivery aligned to organisational values and service standards. Control expenditure and identify process improvements to contain and reduce costs. Compile reports that track progress and guide business to make informed decisions. Ensure that business has a smooth, unfragmented, and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey. Be proficient in customer journey mapping. You will be an ideal candidate if you have: Minimum 3 years' experience with UX/UI. Relevant degree and/or certifications. Multiple project experience. Excellent customer management skills. Proficiency in customer journey mapping. Experience in usability testing. Experience with end-to-end customer experiences. You will have access to: Opportunities to network and collaborate. A challenging working environment that is progressive and agile. Opportunities to innovate where initiative is taken and owned end to end. We can be a match if you are: Adaptable and curious. Able to analyse complex data sets. Thrive in a collaborative environment. Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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