Customer Experience Specialist - Dutch/German

Responsibilities: Manage a portfolio of existing clients and accounts, ensuring strong client relationships and retention.
Deliver exceptional, first-class customer service at all times.
Provide clients with a range of unbiased travel options, not favoring any specific airline or supplier.
Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance if required.
Investigate reasons for cancelled quotations to identify areas for improvement.
Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.
Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.
Achieve personal objectives in alignment with company KPIs and account SLAs.
Maintain a strong understanding of key products, services, and unique selling points.
Uphold and promote company values, behaviors, and culture.
Actively participate in team meetings and contribute to discussions.
Requirements: Fluent in Dutch, German, and English.
At least 2 years of continuous experience in customer service, ideally in an international contact centre setting.
(advantageous) Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities.
(advantageous) Strong computer skills and confident in internet navigation.
Flexibility to work UK and US hours, as needed.