Customer Experience Manager, South Africa

Details of the offer

Customer Experience Manager, South AfricaLocation: Offsite, Johannesburg, South Africa
Area of Interest: Customer Experience
Job Type: Professional
Job Id: 1429087
What You'll Do: Drive successful adoption and utilization of Cisco technologies and services within customer organizations.Act as the primary CX point-of-contact for customers, taking end-to-end ownership.Understand customer business and technical objectives and develop strategies to enable them.Ensure delivery of customer-aligned outcomes.Engage with both executives and technical partners within the customer.Drive adoption of software and services, leading to successful renewals and growth.Develop and maintain strong executive and technical relationships with customers.Advocate for customers within Cisco to ensure high-quality customer experience.Own financials, including services revenue and margin, and make strategic financial decisions.Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS.Who You'll Work With: Partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization.
Who You Are: Strategic problem solver with a strong background in customer success and technology adoption.Excellent communication and relationship-building skills.Adept at handling financials and making strategic investment decisions.Expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication.Deep understanding of Cisco, technology, and the industry landscape.Minimum Requirements: 12 years of related experience.Knowledge of at least two technology architectures.Experience in successful customer adoption and project delivery.Experience in developing and cultivating strong relationships with executive-level customers.Experience leading diverse, cross-functional teams in a collaborative, matrixed organization.Experience with budgeting and recurring revenue concepts.Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology ensures secure data transmission across connections.
We tackle challenges together, recognize accomplishments, and grow as a team. Diversity and a dedication to equality are key to our progress.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Passion for technology and world-changing? Be you, with us! #WeAreCisco

#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobleads

Job Function:

Requirements

Customer Relations Management Agent

SA - Gauteng, Pretoria NorthR15 000 - R16 500 Monthly Cost To CompanyOur client in Bon Accord, North of Pretoria would like to appoint a Customer Relations M...


Danté Personnel Recruitment - Gauteng

Published a month ago

It Support Agent

Job Description The Tele-Maintenance Coordinator plays a vital role in ensuring the seamless operation of the WiFi company's products and services. This posi...


Capital Recruit - Gauteng

Published a month ago

Barista Johannesburg Talent Pool (Ll)

We require a Barista that is a professional who makes and serves beverages such as coffee, tea and specialty beverages and who is responsible for taking cust...


Tsebo Group - Gauteng

Published a month ago

Customer Support Agent

About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses...


Capital Recruit - Gauteng

Published a month ago

Built at: 2024-11-14T16:29:27.227Z