Customer Experience Manager

Customer Experience ManagerWork closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.Develop the customer experience blueprint for the business and per brand aligned to CI.Develop and implement budgets, systems, and processes to drive service.Develop and implement controls, monitoring, and support mechanisms in the business.Monthly reporting to the executive team.Effective Supplier Management with proper SLAs in place.Succession planning and Management.Minimum QualificationTertiary Qualification would be beneficial.Relevant certifications as needed in a dealership environment.Previous experience in the automotive industry.Good knowledge of cars.Ability to effectively manage 6 car deliveries per day.ExperienceMust have at least 3 years of senior management experience operating service at a business level.Skills SynopsisAbility to develop and implement strategies, systems, and processes.Excellent people management and engagement capacity.Budget and operational management.Reporting and analytics.Superior customer engagement.Able to work under pressure.Deadline driven - ability to meet targets.Problem solver.Attention to detail.Proven track record of driving results.Customer Centric Approach.Data driven decision making.Digital Literacy: MS Office (Word, Excel, PowerPoint).
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