Customer Experience Manager

Customer Experience Manger  • Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.
• Develop the customer experience blueprint for the business and per brand aligned to CI • Develop and implement budgets, systems and process to drive service • Develop and implement controls, monitoring and support mechanisms in the business • Monthly reporting to the executive team • Effective Supplier Management with proper SLAs in place • Succession planning and Management Minimum Qualification • Tertiary Qualification would be beneficial • Relevant certifications as needed in a dealership environment • Previous experience in the automotive industry • Good knowledge of cars • Ability to effectively manage 6 car deliveries per day Experience Must have at least 3 years of senior management experience operating service at  a business level Skills Synopsis • Ability to develop and implement strategies, systems and processes.
• Excellent people management and engagement capacity • Budget and operational management • Reporting and analytics • Superior customer engagement • Able to work under Pressure • Deadline driven - ability to meet targets • Problem solver • Attention to detail • Proven track record of driving results • Customer Centric Approach • Data driven decision making Digital Literacy • MS Offices: Word, Excel, PowerPoint